Three UK Experiences Network Outage, Disrupting Voice Call Services
Three UK experienced a network outage today that disrupted its voice call services across the country.
“Because of this issue, thousands of people across the UK couldn’t make or receive phone calls.”. However, data services remained unaffected.
According to DownDetector, reports of problems peaked around 9:30 AM GMT, with over 9,500 users reporting issues related to the network. By around 2 PM, that number had dropped to approximately 5,000 reports.
In a statement shared on X (formerly Twitter), Three acknowledged the issue and assured users that they were working to restore affected services:
We know there’s a problem affecting voice calls and we’re working hard to fix it. The good news is that data services are still working fine, so you can still make calls using messaging apps like WhatsApp or FaceTime.”. “Thankfully, data services are still running smoothly, so you can make calls using apps like WhatsApp or FaceTime. We’re really sorry for the trouble and appreciate your patience.” Three said in their statement.
This outage also affected Three’s MVNO (Mobile Virtual Network Operator) partners, including iD Mobile.
DCD has reached out to Three for more information on the issue.
Interestingly, this isn’t the first time Three has faced such a problem. Back in January, the company dealt with a **similar disruption to its voice services
Three UK Confirms Voice and SMS Services Are “Almost Back to Normal” After Major Outage
Three UK’s network experienced major issues with voice calling services yesterday, affecting thousands of users across the country. But the company has now confirmed that its “voice and SMS services are almost back to normal.”
According to DownDetector, the outage — which also affected related networks like Smarty and iD Mobile — began around 7:45 AM BST on June 25.
Roughly 14 hours later, Three UK posted an update on X (formerly Twitter) saying that most services have now been restored and are operating close to normal.
However, some customers are still reporting problems with voice calls on social media — even a day after the outage began — suggesting that it may take a little more time for things to fully stabilize.
In this article, we’ll explain how the issue unfolded, share tips on how to claim compensation, and bring you the latest updates as the situation continues to develop.
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“Three UK faced a major network problem yesterday that disrupted voice calls and text messages for many users.”
“According to Downdetector, the issues began around 7:45 AM BST.”
“Three UK has said things are almost back to normal now.”